The National Highway Traffic
Safety Administration (NHTSA) orders recalls when they obtain evidence that a
motor vehicle or its equipment has a safety-related defect or is in
noncompliance with federal motor vehicle safety standards.
An auto manufacturer that is
issued a recall must create a report regarding the unsafe vehicle or equipment
by disclosing:
- The population affected
- The events leading to the recall
order
- A detailed description of the
steps taken to remedy the situation
- A complete schedule for the recall
The Auto Recall Process
After an auto manufacturer has
released their report, they must enact the recall schedule. The manufacturer is
obligated to notify owners of the recalled product(s), which the NHTSA will
monitor to ensure all owners receive notification. Depending on state laws,
this may require the manufacturer to contact distribution chains and purchasers
directly or combine their records with state vehicle registration records to
reach everyone affected.
The notification letter must
contain the following:
- A complete description of the
defect or noncompliance issue
- The risks the owner may face if
the hazard goes unrepaired
- Options the owner can choose from
if they’re unable to have the problem corrected for free in an ideal
amount of time
- A succinct description of the free
solution or remedy owners are entitled to and how long the process will
take
When an owner is unable to have
recall work completed or is having issues with the process, it’s advised they
contact the dealer service manager or a manufacturer representative first. If
the issue isn’t resolved in a few days after contact or the service manager or
manufacturer charges for the repair, it’s best to call the NHTSA immediately
for mediation and to guarantee cost-free repairs.
Invest in a Trusted Vehicle from
Silsbee Motor Company
Looking for a vehicle that will
keep you safe on the road? Silsbee Motor Company is your trusted auto dealer in
Texas, providing only the best in vehicles and auto products to our clients.
You can rest assured knowing
the vehicles on our lot meet the highest safety standards! If any of the
vehicles on our lot are ever affected by recalls, we always make sure the
issues are addressed prior to selling them to any customer. All vehicles are
SMC Certified and Carfax guaranteed and have been examined by our licensed and
certified technicians for safety and service of all fluids.
Contact Silsbee Motor Company today to speak
with one of our representatives about purchasing a new vehicle!
